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F.A.Qs / Shipping

What is the average shipping time for orders?

For UK orders items will take around 3-4 working days to arrive. For international orders items will take 5-10 working days to arrive, but can take longer depending on the destination country. During peak periods shipping times can be delayed by 1-2 working days.

Will I receive an order dispatch email when my order ships? And will I get a tracking number?

Not currently, there is no automated system in place to notify customers of dispatch. All parcel sized items (keysets, keyboards, sleeves, cases etc) are sent via a 'signed for' shipping serivce. Please be patient whilst waiting for your order. Tracking info can be requested via the contact form, but please only request if it is vital as a large number of tracking requests slows down shipping.

How do I contact you about refunds/tracking/shipping/ideas/praise/hate mail?

Use the form on the contact page! It's on the sidebar! Still can't find it? Click here

Do you ship to my country?

UKKeycaps can ship worldwide. Some countries may be a little more tricky but you will always be contacted if there is any issue.

Do you offer refunds?

Yes! You have 14 days to request a refund. You will have to pay for return postage and your refund will be processed once the items have been received back.